Descripción de la oferta
Proceso de selección continuo.
Funciones
db Group
Descripción del puesto o empresa
We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.
Funciones del puesto
Job Role:
· Handle all guest reservation inquiries via phone, email, and booking platforms.
· Enter, update, and manage bookings in the property management system.
· Upsell rooms, packages, and hotel experiences where applicable.
· Provide accurate information on rates, availability, services, and promotions.
· Coordinate closely with Front Office and Revenue teams to ensure seamless operations.
· Maintain clear and professional communication with all guests.
· Assist in managing online reservation systems and OTA communications.
· Follow all reservation procedures and data privacy standards.
Requisitos
Requirements
· Previous experience in reservations or front office is a strong asset.
· Applicants must be in Malta or hold a European passport.
· Excellent telephone etiquette and communication skills.
· Organised, accurate, and customer-focused.
· Familiarity with PMS/CRS software is a plus.
· Fluent in English; additional languages are an advantage.
· Able to work flexible hours, including weekends and holidays.
· Professional, energetic, and ready to deliver top-tier guest service.
