Descripción de la oferta
Proceso de selección continuo.
Funciones
What's the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you'll help the Housekeeping Manager in supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.
Reports to the Assistant Housekeeping Manager.
Your day-to-day
* Maintain proper inventory levels, managing cost per room for supplies (example: bed & bath linen reuse and laundry operation).
* Support in managing day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
* Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
* Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
* Ensure staff is properly trained and has the tools and equipment to carry out job duties
* Promote teamwork and quality service through daily communication and coordination with other department managers.
* May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
* Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Requisitos
What we need from you
* Bachelor's degree in hospitality or related field.
* +2 years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
* Fluent in English and Spanish.
* Opera PMS knowledge will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
Se ofrece
What to expect from us
* Competitive salary.
* Discounted international room rates.
* Employee recognition programmes.
* Training programmes and access to IHG's training tool.
* Meals whilst on duty
