Descripción de la oferta
Duración de la oferta: hasta el 30/09/2026.
Funciones
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth,? 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.
This role is fully on-site in Barcelona and may include weekend shifts, which are fully compensated.
Up to shape what's next in finance? Let's get in touch.
What you'll be doing
– Providing our customers with an outstanding experience, making sure customers feel secure whilst using our features
– Providing excellent customer service
– Representing Revolut in person
– Collaborating with other international teams members to tackle any customer disruption
Requisitos
What you'll need
– Fluency in English (C1+ level)
– Fluency in Catalan and Spanish (C1+ level)
– 1+ years of experience in customer support
– A bachelor’s degree (must be able to provide at least a provisional certificate)
– Excellent communication skills
– The ability to explain complex issues in an easy and understandable manner
– Great analytical, IT, and problem-solving skills
– Excellent attention to detail
– Genuine empathy and to love helping people
– To be driven and self-motivated with a highly flexible team player attitude
