Descripción de la oferta
Proceso de selección continuo.
Funciones
The Lana – Dorchester Collection
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter – In- Room Dining you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award- winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
Requisitos
You’ll love what you do and take pride in delighting our guests: You will be jointly responsible for the day- to- day operations of the In- Room Dining area, to ensure our guests receive nothing but the best experience. Take and process guest orders accurately and efficiently via phone or in- person. Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards. Set up and serve in- room dining orders with precision, ensuring guest preferences are met. Handle guest inquiries and requests professionally, ensuring the highest level of satisfaction. Monitor and anticipate guest needs, providing recommendations and personalized service. You are aware of revenue targets and assist in ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre- set budgets including beverage cost and other expenses. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Waiter, you’ll have the opportunity to bring these to life and continue to create our legacy. By taking part in a daily team briefing pre- service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service. During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings. The items shared are the essence of a day in the life of a Waiter In- Room Dining but we’ll make sure you are provided with specifics on how we care for our hotel.
