Descripción de la oferta
Proceso de selección continuo.
Funciones
Hotel Infante Sagres
Descripción del puesto o empresa
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
· Be the warm welcome that kicks off a memorable guest experience.
· Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay.
· Handle cash and credit transactions.
· Start every stay right by swiftly checking guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes.
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
· Be a trusted contact for all guests.
· Help them with anything from bill issues to local knowledge, and loop in management when necessary.
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
· Always know what events and activities are on the day’s schedule.
· Jump into other ad-hoc duties when your colleagues need your help.
Requisitos
· Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
· Fluency in the local language – extra language skills would be great, but not essential.
· Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers.
· Flexibility – night, weekend and holiday shifts are all part of the job.
