Descripción de la oferta
Proceso de selección continuo.
Funciones
Key Responsibilities
Guest Service
· Handle overnight guest requests, calls, wake-up calls, and special needs with professionalism and discretion.
· Maintain an atmosphere of calm, hospitality, and confidentiality throughout the night.
· Provide clear communication to the morning teams through accurate handover notes regarding guest issues or requests.
Safety & Property Oversight
· Serve as the main point of contact for any overnight incidents, ensuring guest comfort and safety at all times.
· Conduct periodic walkthroughs to monitor property areas, identifying any maintenance or security concerns and reporting them promptly.
· Follow Vila Joya’s safety protocols and emergency procedures when necessary.
· Uphold guest privacy and maintain the highest standard of discretion.
Reporting & Night Audit Duties
· Complete all end-of-day audit procedures, balancing and reconciling transactions and revenue postings.
· Verify the accuracy of room charges, payments, departmental postings, and guest folios.
· Prepare all required nightly financial and operational reports for management.
· Update the PMS and ensure all discrepancies are corrected before the start of the morning shift.
· Document all relevant events in a clear, structured handover for operational continuity.
Requisitos
We are seeking a dedicated and detail-oriented Night Auditor to ensure a seamless overnight operation at Vila Joya. This role combines discreet guest service with meticulous financial and operational responsibilities, guaranteeing the accuracy, calm, and continuity that define our standards of excellence. As the primary point of contact during the night, the Night Auditor works independently with confidence and precision, supporting both guest needs and the transition into the following day
Se ofrece
Condiciones laborales y beneficios
Rota: 4 nights on, 4 nights off.
A full-time 40-hour contract, worked in blocks of four consecutive night shifts followed by four days off.
Nights run 22:00 to 08:00 on Mondays and Tuesdays and 20:00 to 08:00 from Wednesday to Sunday.
These responsibilities reflect the core of the position, while other duties may arise in response to the rhythm of the house, guest needs, or special events.
