Descripción de la oferta
Proceso de selección continuo.
Funciones
What's the job?
As Sales Executive, under the general direction of the Commercial Director or his/her delegate, and within the limits of the established IHG and local Hotel policies and procedures, is responsible for booking and servicing group enquiries while providing exceptional customer service to guests and clients of the Hotel.
Your day-to-day
* Implements the hotel's MICE sales processes, duties include, but are not exclusive to, MICE related requests for proposal, follow-ups, negotiation and contracting of group related business.
* Responsible for MICE segment in the hotel from enquiry to complete group operations.
* Work in a timely manner to executive and distribute all Banquet Event Orders (BEO), Group Fact Sheets (GFS).
* Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
* Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.
* Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
* May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process.
* Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
* Build and maintain a rapport with local DMC's and international PCO's
* To be able to use market knowledge to identify sales opportunities and propose specific solutions.
* Close follow-up on new leads.
* Liaise with events department closely to handle logistics pertaining to every group.
* Meets and entertains guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction.
* Develop awareness and reputation of the hotel and the brand in the local community.
Requisitos
What we need from you
* Minimum 2 years' experience in sales within the luxury hospitality sector or a similar high-end environment.
* Excellent communication skills, both written and spoken, in Spanish and English.
* Proven track record in converting group leads and managing all aspects of group sales from prospecting to execution.
* Degree in Business Administration, Hospitality, Sales or Marketing preferred.
* Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers.
* Display excellent attention to detail and organisational skills.
* Can multitask and work under pressure.
* Driven and ambitious to consistently deliver and exceed service standards.
* Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer facing sales opportunities.
Se ofrece
What to expect from us
* Discounted international room rates.
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun
