Descripción de la oferta
Proceso de selección continuo.
Funciones
Junior Front Office Agent What's the job? As a Junior Front Office Agent, you'll be the friendly face guests rely on for a smooth, welcoming experience. You'll assist with transactions, provide local insights, and help create the warm atmosphere that makes our guests feel at home. Reports to the Front Desk Manager. Your day
– to
– day
– Be the warm welcome that kicks off a memorable guest experience.
– Support the Front Office Supervisors and Front Desk team in daily operations.
– Greet IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
– Assist with guest bookings and share opportunities to enhance their stay.
– Handle cash and credit transactions following established procedures.
– Support the check
– in and check
– out process, including ID verification and key handling.
– Assist guests with requests, questions or basic concerns, escalating when necessary.
– Follow all safety procedures and hotel standards.
– Take pride in your appearance and act as a brand ambassador.
– Stay informed about daily events and hotel activities. What we need from you
– Degree in Hospitality, Tourism or related field (recent graduates or final
– year students welcome) .
– Previous internship or up to 1 year of experience in Front Office or customer service.
– Fluent in local language and English; additional languages are a plus.
– Positive attitude, eagerness to learn, team spirit and passion for hospitality. What to expect from us
– Discounted international room rates.
– Real opportunities for growth within one of the largest hospitality companies.
– Training programmes and access to IHG's learning platform.
– Uniform and laundry service.
– Meals while on duty.
– Private health insurance discount.
– Kimpton Benefits platform with exclusive employee discounts.
– A fun, collaborative work environment
Requisitos
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