Descripción de la oferta
Proceso de selección continuo.
Funciones
What's the job?
As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador.
You'll report to the Food & Beverage Manager.
Your day-to-day
* Greet and warmly welcome all guests upon arrival, ensuring a positive first impression.
* Escort guests to their assigned tables and provide clear explanations of service options when needed.
* Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace.
* Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices.
* Verify that dining areas are properly set and ready before each service.
* Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service.
* Handle phone calls and guest inquiries in a professional and courteous manner.
* Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction.
* Assist with buffet setup, station organization, and other pre-opening tasks as needed.
* Promptly communicate last call times for breakfast or specific services.
* Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift.
* Organize and file signed tickets, credit card receipts, and voids correctly.
* Encourage guests to leave feedback through platforms like TripAdvisor or The Fork.
* Monitor table turnover and guest needs, maintaining attention to detail and guest preferences.
Requisitos
What we need from you
* 1+ years' experience working with in hotel/restaurant.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Outstanding communication skills
* Excellent organizational and multitasking skills
* Ability to interact with multiple types of people
Se ofrece
What to expect from us
* Discounted international room rates.
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Uniform and laundry service.
* Meals whilst on duty.
* Private health insurance discount
