Descripción de la oferta
Proceso de selección continuo.
Funciones
What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Supervisor. Your day
– to
– day
– Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
– Accommodating general and unique requests.
– Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
– Provide information on hotel services and facilities.
– Answer phones in a prompt and courteous manner.
– Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
– Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
– Bachelor's degree in hospitality or related field.
– 2+ years' experience working in Front Office/Guest Relations department.
– Must be fluent in local language and English, additional languages will be highly valuable.
– Proactive, positive, energetic, dynamic, emphatic, team
– worker and with passion for service. What we need from you
– Bachelor's degree in hospitality or related field.
– 2+ years' experience working in Front Office/Guest Relations department.
– Must be fluent in local language and English, additional languages will be highly valuable.
– Proactive, positive, energetic, dynamic, emphatic, team
– worker and with passion for service. What to expect from us
– Discounted international room rates.
– Room for professional growth in one of the largest hospitality companies.
– Training programmes and access to IHG's training tool.
– Uniform and laundry service.
– Meals whilst on duty.
– Private health insurance discount.
– Kimpton Benefits: our platform with exclusive discounts for employees.
– Cool work environment and lots of fun
Requisitos
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