Descripción de la oferta
Duración de la oferta: hasta el 10/01/2026.
Funciones
Position Purpose:
Improve cash flow
Reduce and avoid Bad Debt
Identify and solve customers' disputes
Keep clients accounts up-to-date
Primary Responsibilities:
As member of the Cash Collection Team, you will:
Contact and follow-up daily your customers by phone calls or e-mails
Record the Collection activity and invoices statuses changes in the dedicated Collection tool
Understand the whole Order To Cash (OTC) process for a better dispute management
Coordinate with the Billing Teams to solve invoice related disputes
Collaborate with the Sales Team in negotiations with customers
Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
Prepare the litigation file for Legal procedures
Give and keep visibility to the Sales Team on their portfolio's Collection status
Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts
Requisitos
Fluent and professional French and english
Dynamic, organized with a methodical approach
Good negotiation and communication skills (spoken and written)
Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
Customer focus
Desire to belong to and be an active member of a team
Se ofrece
Experience in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options
