Descripción de la oferta
Proceso de selección continuo.
Funciones
6 months contract.
Main Responsibilities:
Ensure the welcoming and overall customer service experience, carrying out check-in and check-out;
Handle accommodation reservations and follow up on related requests;
Respond to customer requests and any complaints;
Manage reservations and cancellations through the hotel’s platforms;
Work closely with the entire team;
Report any issues identified in your service or involving a guest to your supervisor;
Support other departments whenever necessary
Requisitos
Friendliness and strong customer orientation, with attention to detail;
Organizational skills and a methodical approach;
Strong interpersonal skills, team spirit, communication, and resilience in stressful situations (complaint handling);
Strong knowledge of English; French is a plus;
Knowledge of the Opera Cloud system (preferred).
Se ofrece
Accommodation, if necessary;
Transportation to and from the workplace;
Salary compatible with demonstrated experience;
Meals provided at the hotel staff canteen;
Additionally, we provide a meal card to all employees, in the amount of €6 per each effective working day;
Health insurance after 6 months;
We give our team everything they need to succeed
