Descripción de la oferta
Proceso de selección continuo.
Funciones
The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers. Functions:
– Continuous evaluation, through listening, monitoring, etc.
– Feedback Individual/group sessions with agents.
– Management
– Coordination and continuous monitoring of the team of agents.
– Creation and monitoring of action plans to achieve objectives.
– Constant reporting to platform managers.
– Control of the sizing and balance of the workload.
– Resolution of doubts and incidents.
– Team management and motivation.
– Quality Management. What are we looking for?
– We are looking for an experienced Call Center coordinator for a team of agents.
– Oriented towards objectives and results.
– Native/Bilingual Level of English and Dutch
– Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.
– Teamwork.
– Be a goal
– driven, determined person being able to meet deadlines and work well under pressure.
– Have the ability to effectively multi
– task and juggle multiple responsibilities at once.
– Organized and methodical person.
– Critical thinker and problem
– solving skills essential Offered
– Integration into a dynamic team, focused on excellent service.
– Remuneration according to the position.
– Continuing Training Plan to enhance professional development
– Access to the e learning training platform
– Commissions as a percentage of objectives.
– Possibility of functional, national and/or international mobility
– Incentives and Benefits Plan.
– Ticket Restaurante.
– Hybrid work model
Requisitos
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