Descripción de la oferta
Proceso de selección continuo.
Funciones
Four Seasons Hotel Madrid is currently seeking a passionate and dynamic Associate Director of Catering Sales to join the team! Reporting to the Director of Marketing, this is an Assistant Department Head role. The Associate Director of Catering Sales is responsible for driving catering revenue growth and ensuring flawless event execution by actively prospecting and managing client relationships, supervising and developing the catering sales team, and collaborating with other hotel departments to deliver exceptional guest experiences.
· What you will do:
· Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment.
· Finalize the requirements of personally booked catering events while maximizing revenue potential through upselling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
· Supervise the Catering Sales staff in their day-to-day roles, including maintaining and monitoring the accuracy and effectiveness of all written communications such as Banquet Event Orders, Resumes, Daily Events Reports, Golden S&C Input Standards, and Guest at Leisure Reports.
· In collaboration with the Director of Conference Services, prepare weekly 2-month financial forecasts, month-end financial summaries, and contribute to the annual Marketing Plan and Budget.
· Complete periodic audits of Account and Booking Data in Golden S&C, including Conflict Reports, Account Traces, and Post Conference Reports.
· Evaluate current sales/service practices and make recommendations to maximize the profitability of the Events resources.
· Develop single Event P&L for major on-site events.
· Oversee quarterly administration and seek new ways to motivate and maximize revenues.
· Ensure accuracy of Banquet Checks and provide bill review on completion of programs or events.
· Supervise the execution of banquet events and review all function spaces with the banquet manager and, when necessary, head house attendant.
· Ensure satisfaction of clients at the outset of all events and make timely decisions balancing client needs with hotel financial, safety, and staffing goals.
· Drive Qualtrics responses and lead social and corporate event satisfaction.
· Monitor Meetings and Events website and manage content and 3rd Party listings for corporate and social business.
· Participate as Catering representative in strategy meetings and lead weekly catering pipeline meetings.
· Set up and drive pre-con and post-con interviews with focus on repeat business.
· Attend revenue management, forecast, and strategy meetings.
· Maintain knowledge of hotel facilities, meeting space capacities, and basic operational needs of all operating departments.
· Work with the culinary team to create or revise banquet menus, including pricing and best-in-class product offerings.
· Plan and execute promotion initiatives such as corporate planner days and wedding planner events.
· Attend meetings with hotel staff and clients, including Morning Operations Briefings, Event Briefings, Resume Meetings, Banquet Event Order Meetings, Sales Meetings, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
· Collaborate with the Director of Marketing/Sales/F&B to review and understand segmentation and specific needs of social and corporate meeting customers and continuously develop current offerings.
· Manage all 3rd party contracts related to Catering & Events, ensuring superior product and service quality while maintaining Four Seasons Standards.
· Conduct performance evaluations and mentor Catering Sales Managers/Executives and Coordinators, preparing team members for promotion or transfer within Four Seasons.
· Facilitate and monitor training, recommend hiring, terminating, or disciplining of any Catering employee.
· Respond to resort emergencies or safety situations according to the crisis management plan.
· Comply with Four Seasons standards for sales and marketing while working harmoniously and professionally with co-workers and planning committee.
Requisitos
What you bring:
· A minimum of five years’ experience in Catering/Event Sales.
· A 4-year college/university degree (or equivalent).
· Excellent personal and business references.
· Excellent communication skills and a strong, innovative mindset.
· Strong community relations.
· Ability to motivate and lead a team of professionals.
Se ofrece
· Competitive salary, wages, and a comprehensive benefits package.
· Excellent training and development opportunities.
· Complimentary accommodation at other Four Seasons Hotels and Resorts (Employee Travel Program).
· Complimentary dry cleaning for employee uniforms.
· 22 business days of vacation plus the day of the birthday free.
· Complimentary private health insurance.
· Complimentary employee meals.
