Descripción de la oferta
Duración de la oferta: hasta el 01/12/2025.
Funciones
Order Processing: Receiving, reviewing, and entering customer orders into the system accurately and promptly. Check in a daily basis EDI Idocs and Price differences. Comunicate with Sales Team/Customer to release any price difference. Update sales order prices and payment terms based on approved WFS requests; validate approvals are attached and auditable
Customer Service: Act as the first point of contact for order-related queries, delivering prompt, professional, and solution-oriented responses. Keep customers and internal teams informed with clear, proactive updates. Build trust through accuracy, reliability, and a commitment to getting it right the first time
Backorder management: Monitor and follow up open orders. Check together with sales team/customer if orders are still valid. Check if orders have an internal block (credit block, delivery block, pricing) and contact appropiate department to release blocked orders. Prepare and send pre
checked open order/backorder reports to Key Account Managers and Customers
Cross
Functional Collaboration: Liaising with logistics, finance/credit control, Master Data teams to ensure timely delivery and accurate billing.
Invoice/Credit management: check invoice issues and issuing credits for price differences, stock compensation and other credit cases
Others: Provide excellent teamwork and ensure all tasks comply with company policies. Provide backup in the team.
Requisitos
Degree in Administration (FP Grado Superior en Administración)
Fluent in Italian. Other languages Spanish and B2 level English is plus
2+ years experience in Sales Administration position
Experience of maintaining communication and coordination with sales teams and customers
Experience in working in international teams and a multicultural environment
Strong communication skills, particulary in professional email correspondence
Attention to detail and accuracy
Strong organizational skills
Experience with SAP SD as well as MS Office products including Word, Excel, and Outlook
Expercience with ticketing system
Se ofrece
Experience in a very multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well
being activity options
