Descripción de la oferta
Duración de la oferta: hasta el 30/08/2025.
Funciones
* Global Technology support competencies:
* Collaborate with Management and take strong ownership on tasks & projects committed
* Proactively identify gaps and propose continuous improvement
* Optimize manual tasks wherever possible
* Take initiative by proposing improvements, workarounds and solutions
* Freely engage other IT teams and proactively deal with second level and stakeholders when needed
* Take proactive actions to build team credibility and customer satisfaction
* Ability to handle demanding customers and communicate at all levels including Executive Board Level
* Ability to prioritize workload effectively while ensuring quality results and keep track of progress
* Be cross-trained and up to date within the same region projects, processes and backlog
* Ensure (phone and chat) availability and coverage within working hours and willing to extend the working – hours during peak times and exceptionally busy periods or major issues when needed.
* Independently maintain a profound knowledge of our full Global scope
Requisitos
* Fluent in English and preferably another language
* Ideally educated to degree level in IT and/or computing technologies
* At least 2 years' experience working within a technical Help Desk environment
* Focused and results oriented
* Experience with ticketing tools
* Customer focused and committed to improving all aspects of the customer experience
* Build and drive positive working relationships at all levels
* Technical and customer support experience in a Pan European or Global company is desirable
* ITIL Foundation Certification (preferred)
* Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
* PSTN / VOIP and mobile telephone.
* Desirable skills in SCCM & Intune
* Be dynamic and flexible to adapt and contribute on the rest of the GTS team's backlog * Ability to travel internationally as required by the Business
* Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment
* Understanding of Service Management – in particular, request fulfilment, problem and incident management * A flexible approach and be able to multitask
* Self-driven and ability to work independently
* Excellent problem-solving skills and analytical thinking
* Excellent time management
* Demonstrate the ability to handle demanding customers in a pressurized environment
* Strong customer service, analytical, research, interpersonal and problem-solving skills required
* Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy
Se ofrece
Grow your career in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options
