Descripción de la oferta
Proceso de selección continuo.
Funciones
The Events Trainee will work as a team member to support the Sales & Events department at Nobu Hotel Barcelona. The Intern must provide high quality customer service, accurate and detailed work, and be proactive. This experience will demonstrate how a professional Sales & Events team functions on an administrative, operational, and strategic level.
Essential Functions:
Handle guest and employee inquiries in a courteous and efficient manner.
Report guest complaints or problems to Supervisors if no immediate solution can be found.
Maintain complete records of all sales agreements, contracts, and quotes.
Ensure that the hotel’s database is up to date.
Provide accurate and timely handovers to the front office complete with rooming lists, breakfast vouchers and welcome letters.
Collaborate with Events Executives/Managers on corporate, leisure or group issues by taking required actions and maintaining internal communication.
Other duties:
Learn all aspects of Nobu hotel Barcelona and all pertaining points of interest of the destination.
Learn hotel room categories, features, and the restaurant’s menu.
Support the Events team in proceeding to site inspections and organizing events.
Follow-up on client’s requests, pro-forma invoices, rooming-lists, payments of deposits and outstanding balances, etc.
Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.
Requisitos
– Education: Currently studying hospitality management.
– Experience: At least prior working experience in a hotel or restaurant is valuable.
– Technical skills: Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Power point. Opera, Delphi, or Salesforce are a plus.
– Communication: Must be fluent in English and Spanish.
– Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non
– verbal communication skills. Initiative.
– Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona
