Descripción de la oferta
Proceso de selección continuo.
Funciones
The Conference & Catering Coordinator provides strategic and organizational support to the Assistant Director of Conference & Catering.
This role ensures the smooth execution of internal processes, reporting, scheduling coordination, and departmental performance tracking, contributing to the overall efficiency and strategic objectives of the department.
Key Responsabilities:
Strategic & Commercial Support:
•Assist in the preparation, consolidation, and analysis of departmental forecasts, revenue reports, and business projections.
•Support monthly financial reviews, budget tracking, cost control follow-up, and performance variance analysis.
•Monitor and interpret key commercial KPIs including conversion ratio, business mix, pace analysis, average check, and productivity metrics.
•Contribute to revenue optimization initiatives in collaboration with the leadership team, identifying opportunities for upselling, cross-selling, and profitability enhancement.
•Support strategic planning exercises for high-demand periods and key citywide events (e.g., congresses and major exhibitions).
Executive & Operational Coordination:
•Provide structured administrative and analytical support to the Assistant Director of Conference & Catering.
•Coordinate internal leadership meetings, prepare agendas, presentations, performance reports, and follow-up documentation.
•Oversee departmental scheduling alignment for managers, ensuring optimal coverage during peak operational periods.
•Act as liaison between Sales, Operations, Finance, and Banqueting teams to ensure alignment and streamlined communication.
•Review daily operational
Quality & Process Control:
•Monitor quality assurance reports, guest satisfaction scores, and feedback related to events and conferences, identifying trends and improvement areas.
•Ensure accuracy and consistency of reporting within sales and catering systems (contracts, BEOs, revenue coding, and billing follow-up).
•Support the continuous improvement of internal workflows, SOPs, and administrative procedures to increase efficiency and reduce risk.
•Assist in compliance audits and internal control processes when required.
Leadership Development & Project Support:
•Participate in departmental strategic projects and innovation initiatives.
•Support onboarding and training coordination for new team members within Conference & Catering.
•Promote a culture of accountability, collaboration, and service excellence aligned with luxury hospitality standards.
•Serve as a trusted analytical and organizational resource for the leadership team, contributing to long-term departmental growth and performance sustainability.
Requisitos
•Previous experience in luxury hospitality, Conference & Catering, Sales, or commercial departments.
•Exceptional organizational skills and ability to prioritize in a fast-paced environment.
•Proficiency in Microsoft Office and Opera.
•Impeccable attention to detail and commitment to excellence.
•Professional communication skills and polished presentation.
•Ability to manage confidential information with discretion.
•Ambition to develop within Conference & Catering toward a client-facing executive role.
