Descripción de la oferta
Proceso de selección continuo.
Funciones
From Grupo CRIT Barcelona, we are currently looking for a motivated and customer- oriented professional to join a dynamic international team within the fashion industry, working for one of the most important Spanish fashion brands. In this role, you will provide outstanding support to customers through different communication channels, ensuring an excellent service experience while contributing to customer satisfaction and business growth. If you are enthusiastic, detail- oriented, and passionate about delivering high- quality customer service in a fast- paced environment, we would love to hear from you.
Responsibilities
* Receive incoming telephone calls from new and existing customers
* Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
* Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requisitos
Key Competencies
* Data accuracy
* Attention to detail
* Ability to gain immediate credibility and trust
* Exceptional communication skills
* PC and system literate
Candidate Profile
* Confident and enthusiastic
* The ability to work well as part of a team as well as independently
* C2 Level of Spanish and C1 (or higher) level of English
* First class written, verbal and interpersonal skills
* Numerate and articulate
* Well organized, reliable and thorough
Desirable Skills
* Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
* Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
* Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
* Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
* Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
* Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
* Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
* Entrepreneurship: Having a mindset characterized by innovation, creativity, risk- taking, and a proactive approach to problem- solving and opportunity identification
Se ofrece
What we offer
* 38. 5hs/week from Monday to Friday, between 9. 00 and 19. 00
* Salary: 18. 471 € gross/year
* Temporary contract of 1 months
* Individual career paths to grow within the project
* Engage in an excellent work environment and team building activities.
* Dynamic and international environment
We are one of the world's largest provider of contact center services
