Descripción de la oferta
Proceso de selección continuo.
Funciones
The Lana – Dorchester Collection
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour, and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Housekeeping Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award- winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
Requisitos
You’ll love what you do and take pride in delighting our guests: You will be responsible for cleaning guest rooms, corridors, floor public areas and pantries according to standards established by the hotel to ensure our guests receive nothing but the best experience. Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair. Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries. Keep informed of hotel product and service knowledge in order to answer guest questions. Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc. Report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction. Provide the turn down service to assigned guest rooms according to standards established by the hotel. Help control guest and cleaning supplies to save costs. Update assignment once job is completed and record all relevant guest preferences and maintenance. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Housekeeping Attendant, you’ll have the opportunity to bring these to life and continue to create our legacy. You will be motivated, passionate and commitment. The items shared are the essence of a day in the life of a Housekeeping Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.
