Descripción de la oferta
Proceso de selección continuo.
Funciones
We are looking for a Hostess who is responsible for welcoming guests, managing reservations, and ensuring smooth seating arrangements to provide an excellent dining experience. The role requires strong communication, customer service, and organizational skills.
• Greeting customers as they walk into the restaurant.
• Provide accurate wait times and monitor waiting lists.
• Escort customers to assigned dining or bar areas
• Provide menus, answering any initial questions and introduce their Waiter/Waitress’s.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly)
• Responsible for answering phone calls, taking reservations and address queries.
• Assist and coordinate with kitchen and service staffs as needed.
• Assigning guests to tables they prefer, optimize seating at different tables to ensure even workload for wait staff.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• A good knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Tend to special Guest needs and requests.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service.
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Contribute to team effort by accomplishing related results as needed.
Requisitos
• Previous work experience as a Host/Hostess
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations and must have demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person)
• High level of patience and listening skills.
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Physically fit to meet the demands of the job, walking and standing for long hours.
• Willing to work in any shifts and on weekends and holidays
• High school diploma or equivalent and additional experience, education, training, or certifications is a plus.
• Knowledge of a second language is a plus.
• Basic math and computer skills.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work under less supervision.
• Willing to follow instructions and ask questions for clarification if needed.
