Descripción de la oferta
Duración de la oferta: hasta el 22/08/2026.
Funciones
The successful candidate will perform the following duties:
– Efficiently and professionally handle customer inquiries and requests in Swedish and English.
– Coordinate orders and ensure that established deadlines are met.
– Resolve issues related to products or services in collaboration with other departments.
– Update and maintain accurate records of customer interactions in the internal system.
– Collaborate with the team to improve the department's processes and workflows.
– Provide administrative support to the operations team.
– Ensure compliance with company policies and procedures.
– Prepare reports related to the activities of the Customer Service department.
Requisitos
The selected candidate must meet the following requirements:
– Must be based in Madrid (or able to relocate immediately) and hold a valid EU work permit for full- time employment (40 hours per week) .
– Advanced proficiency in English and Swedish, both spoken and written.
– Previous experience in customer service or similar roles.
– Ability to work with computer tools and customer management systems.
– Ability to solve problems and manage multiple tasks efficiently.
– Proactive and results- oriented attitude.
Se ofrece
We offer:
– A fixed- term contract of 10 months with a real possibility of joining the team permanently.
– Competitive salary of €25. 000 gross per year.
– Professional working environment within a large organisation based in Madrid.
– Access to continuous training and professional development.
– Hybrid working model with 3 days of home working.
