Descripción de la oferta
Proceso de selección continuo.
Funciones
POSITION SUMMARY / The Ritz-Carlton & Marriott International:
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
· Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
· Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
· Ensure rates match market codes, document exceptions, secure payment prior to issuing room key, and verify/adjust billing.
· Compile and review daily reports, logs, contingency lists, and complete cashier and closing reports.
· Supply guests with directions and property information, accommodate guest requests, and follow up to ensure needs have been met.
· Process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, and count and secure bank at beginning and end of shift.
· Obtain manual authorizations and follow all Accounting procedures, and notify Loss Prevention/Security of any guest reports of theft.
· Assist management in training, evaluating, counseling, motivating and coaching employees.
· Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
· Develop/maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employee concerns.
· Welcome and acknowledge guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
· Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
· Enter and locate information using computers/POS systems and ensure adherence to quality standards.
· Perform other reasonable job duties as requested by Supervisors.
Requisitos
PREFERRED QUALIFICATIONS:
· Education: High school diploma or G.E.D. equivalent.
· Related Work Experience: At least 1 year of related work experience.
· Supervisory Experience: At least 1 year of supervisory experience.
· License or Certification: None.
· Physical Requirements: Stand, sit, or walk for an extended period of time.
· Physical Requirements: Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Se ofrece
· Compliance: Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
· Professionalism: Ensure personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
