Descripción de la oferta
Proceso de selección continuo.
Funciones
Provides strategic direction and leadership.
Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness.
Forbes Standard: Embrace and Aspire to be Forbes 5 star
Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection.
ATRI – Ability to resolve challenges onboard and all issues are solved onboard.
Daily powerful and inspiring Morning meeting
Mentors and supports Heads of departments, identifies training needs, and talent development.
Attends meetings, training activities and related courses and all other work-related activities as required.
Actively participates in weekly public health inspections and ensures corrective actions are completed.
Distributes the NPS, Financial data, Hotel Director’s Voyage Report and Deep Dive Analysis, at the end of every voyage to designated stakeholders.
Requisitos
Minimum of 6-8 years of professional experience in luxury hotel operations (multi-outlet) with at least 5 years at a management level
Previous cruise line experience is an advantage, but not limited to experience in luxury hospitality, and other service-driven industries.
Excellent fluent English (verbal and written). Conversational skills in additional languages are considered an asset.
