Descripción de la oferta
Proceso de selección continuo.
Funciones
Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards
Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems
Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests
Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery
Assist in booking reservations for restaurants, spa, shore excursions and private tours as required.
Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas
Requisitos
Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
Professional butler or luxury service certification such as “The International Butler Academy) is required.
Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
Deep understanding of VIP, celebrity, and high-net-worth guest expectations.
