Descripción de la oferta
Proceso de selección continuo.
Funciones
Job SummaryProvide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service. Essential Functions
– Support the Guest Services team in maintaining and improving the quality of the guest experience.
– Assist in developing and maintaining a first
– class Guest Services environment by working alongside experienced staff.
– Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
– Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
– Assist in maintaining the cleanliness and organization of assigned work areas.
– Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
– Follow departmental policies and procedures in accordance with hotel standards.
– Support in ensuring the lobby area remains attended and welcoming at all times.
– Help protect guests’ belongings and hotel property by following security guidelines.
– Assist in keeping accurate records of guest room keys issued to bell staff.
– Participate in on
– the
– job learning and training sessions to understand hotel operations and service standards.
– Respond to guest requests accurately, promptly, and courteously.
– Observe and anticipate guests’ needs, responding proactively under supervision.
– Help record relevant information in the daily logbook.
– Assist in transporting guest luggage upon arrival, during room changes, and at departure.
– Learn to correctly label, store, and retrieve luggage from the storage area.
– Observe and assist in explaining hotel fire and safety procedures to guests.
– Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.
– Remain attentive and professional at the assigned station, maintaining proper posture and presentation. Other Duties:
– Support and asisst the Front office team.
– Foster positive working relationships with other departments.
– Maintain and improve the quality of all public areas. Requirements:
– Education: Currently studying hospitality management.
– Experience: Prior working experience in a hotel or restaurant is valuable.
– Communication: Must be fluent in English and Spanish.
– Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non
– verbal communication skills. Initiative.
– Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona
Requisitos
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