Descripción de la oferta
Proceso de selección continuo.
Funciones
In legendary or unexpected destinations, we find the perfect home for each of our travelers. Every stay is carefully prepared, crafted, and fully personalized to offer a truly bespoke experience.
We build lasting relationships of trust with our clients and reinvent the standards of luxury rentals to create memories that endure long after the stay. ?
Our teams are the key ingredient of our success. They design and curate each journey as a unique project. Our local teams travel the world to select the most remarkable homes and provide an unparalleled welcome and service in every destination.
Job Description
This position is available for a period of 4 to 6 months starting in March 2026.
Your Mission:
As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supporting role in managing and assisting our clients on-site with concierge and property-related requests. You will help the team welcome our international clientele in various rented properties while upholding Le Collectionist brand standards. In close collaboration with the Pre-Arrival Team, you will assist in strengthening our network of local partners to offer our clients the highest quality services and experiences.
Your Responsibilities:
Pre-Arrival Preparation:
· Take part in property visits where guests are expected.
· Support the Pre-Arrival Team in gathering the necessary information for stay preparations.
· Assist in updating property information in internal tools.
· Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals.
· Help the team establish contact with clients before their arrival.
Guest Welcome and Stay Follow-Up:
· Welcome guests alongside the team, ensuring the villa is ready and in perfect condition.
· Participate in villa tours and guide guests through the property’s facilities.
· Be available to assist with concierge requests or service adjustments.
· Observe and learn the procedures for handling and processing payments.
Check-Out and End-of-Stay Follow-Up:
· Assist the team to ensure a smooth check-out process and help inspect the property in the presence of guests.
· Contribute to documenting final observations and any potential damages.
· Help follow up on billing and payments in collaboration with the Pre-Arrival Team.
Administration and Payment Management:
· Support the team in invoicing and payment collection in collaboration with the Pre-Arrival Team.
· Document property condition observations after guest departures.
Schedule and Specifics:
Our on-site presence and industry standards require working Saturdays and Sundays (hospitality model), especially during the high season. Work is organized in rotation with the rest of the on-site team, and overtime can be compensated with time off.
Requisitos
· Currently pursuing studies in hospitality, tourism, business school, or a related field.
· Strong interest in the luxury and hospitality sector.
· Valid driver’s license.
· Interest in similar roles (villa management, concierge services).
· Knowledge of the destination and its ecosystem, or a strong willingness to learn.
· Fluency in English is required, and knowledge of Spanish or/and French is a plus
· Organized, meticulous, and detail-oriented.
· Autonomous, with excellent interpersonal skills.
· Outstanding written and verbal communication skills to build strong relationships with clients and partners.
· Customer-oriented, with a warm personality and the ability to create lasting connections.
· Able to manage multiple tasks simultaneously and adapt to a fast-paced, demanding environment.
All our positions are open, with equal consideration, to candidates requiring specific accommodations related to a disability.
Se ofrece
1 day off for your birthday
Restaurant tickets up to 4 €.
A laptop
Events all year round
1 day off per month (from 5 months of internship)
Additional Information
Interview Process
Steps:
1. HR Interview
2. Department Interview
3. Case Study
4. Case Study Presentation
5. Call with our Regional Director
