Descripción de la oferta
Proceso de selección continuo.
Funciones
FRONT OF HOUSE CREW – BARCELONA
At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department is run smoothly, ensuring that there is a relentless desire to “wow” our customers at every opportunity, exceeding their needs.
Generator is a leading global lifestyle accommodation brand with locations across Europe and the Americas. Our spaces are safe, social, and reflect the unique pulse of each city. At Generator Barcelona, located in the buzzing district of Gracia near Gaudi's Casa Batllo, staff enjoy a vibrant, creative, and culturally rich environment.
Responsibilities:
· Take ownership of the guest journey, continuously raising the bar and creating a unique Generator experience.
· Know your guests and show passion for independent travel and the road less travelled.
· Deliver outstanding customer service consistently.
· Be part of a collaborative team within your department.
· Monitor social spaces, lighting, sound, and temperature to ensure they reflect the Generator brand and culture.
· Know your city, including cafés, bars, restaurants, art, and music.
· Comply with company policies including Fire Training, Health & Safety, and Food Hygiene.
· Responsible for all cash handling whilst on duty.
· Correctly administer Close of Shift procedures with 100% accuracy and consistency.
· Perform other duties as reasonably required.
Requisitos
· Passion for hospitality and the youth travel market.
· Experience in a front office hospitality environment.
· Experience working with a Property Management System.
· Flexible availability for morning and evening shifts.
· Excellent organisation, creativity, and ability to work in a fast-paced environment.
· Eligible to work in the EU.
· Required skills: Spanish.
Se ofrece
· Birthday holiday in addition to yearly holiday allocation.
· Fertility Treatment Support Leave – up to three days' paid leave per year.
· Employee Bounty Program – compensation for new hire referrals with no cap.
· Company contribution towards gym membership fees.
· Quarterly Ideas Award – double gross basic salary for 1 month for best suggestion/feedback.
· 2 free nights’ accommodation across Generator x Freehand properties globally.
· Reduced room rates for staff and friends/family.
· International career opportunities.
· Social events, celebrations, and employee recognition schemes.
· Online learning tools for development and growth.
