Descripción de la oferta
Proceso de selección continuo.
Funciones
The Front Office trainee will be able to fully experience the front services of the Nobu Hotel Barcelona with a hands-on approach. After completing this program, the trainee will have learned how a real front services operation is managed with first-hand experience and will be fully immersed in the Nobu culture.
Essential Functions:
· Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination.
· Learn hotel room categories and basic information on outlets menus.
· Learn and perform all technical aspects of front services: how to check in/ check out guests, do rooms move, upsell rooms, allocate rooms, balance inventory, deliver luggage and packages, handling dining transfer reservations, etc.
· Learn and execute shift opening and closing procedures.
· Collect guest preferences and prepare for all VIP arrivals.
· Learn how to handle and efficiently resolve guest incidents and internal breakdowns.
Requisitos
· Education: Currently studying hospitality management.
· Experience: Prior working experience in a hotel or restaurant is valuable.
· Technical skills: Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word. Micros a plus but not a must.
· Communication: Must be fluent in English and Spanish.
· Skills: Flexibility. Active listening. Emotional intelligence. Customer service. Assertive communication. Commitment. Responsibility. Ability to work under pressure. Good non-verbal communication skills. Initiative.
· Grooming: All Nobu Hotel Barcelona employees are expected to adapt while maintaining a groomed appearance following the company's standards. (Appearance & Grooming Nobu Hotel Barcelona)
