Descripción de la oferta
Proceso de selección continuo.
Funciones
To get a clear overview of what positions are offered as a trainee, we have created a list of the departments within the Rooms Division. Please be reminded that this information serves as a guide. During the first day at the hotel, the welcome day, you will have an interview with your divisional leader. After this interview, the divisional leader will decide in which department you would develop your skills best. While taking your profile into account, the divisional leader will place you in a department where you will have a great impact. Furthermore, you will have opportunities for lateral service, which gives you the chance to develop your talents in other departments.
DEPARTMENTS
· CONCIERGE: Assist guests to find their way in our town making reservations of all kinds (restaurants, spa, hairdresser, rentals, transportation, tours, shows, events, etc.) · Assist guests in finding their luggage that has been lost in the airport · Send and receive packages, letters, personal belongings, flowers, and others · Assist guests with recommendations and suggestions on what to do in town (sightseeing tours, old-town walks, beach promenades, shopping rounds, cultural visits, etc.) · Plan and book trips, flights, hotels around the country and outside · Indicate directions within the property and services in their rooms
· GUEST SERVICES: First contact with the guest and the hotel, providing an impressive warm welcome · Assist all guests with their luggage upon arrival and pick-up on departure · Arrange transportation in and out · Organize in-room deliveries, gifts, welcome letters, and other requests · Take group bag pulls · Store personal belongings safely · Follow up with guests’ requests and give a fond farewell to each and every guest
· GUEST RELATIONS: Engage guests in the lobby, interact, identify needs, and solve demands · Perform back office duties to plan, highlight, and control VIP stays · Organize amenities for VIPs and oversee hotel operations around them · Escort guests to where they need to go · Help Front Desk when rooming guests
· FRONT DESK: Check guests in and out using Opera system · Fulfil guests’ needs, trying even to exceed their expectations, and deal with guests’ complaints · Provide basic concierge assistance and information about hotel facilities · Plan and organize group arrivals · Handle payments, assist in cash advances, and check guest folios
· HOUSEKEEPING: Inspect and maintain cleanliness of guest rooms and common areas · Make checklists of inspected rooms · Conduct monthly inventories of in-room amenities and attrezzo · Help HKP manager in daily pop-up duties, projects, and last-minute requests
Requisitos
· High level of English, Spanish is an advantage
· Agreement with your school
· Full-time availability
· Minimum 3 months internship
